We are providing technical event equipment: Tom Mowat, Sadie Naylor, Gavin Hawthorn, Mick Freer, Stephen Reid, Sam Hooper (in the picture from the left)
Encore is one of the largest technical event equipment suppliers in the UK, with a huge state-of-the-art range available for hire. From lighting, sound, and video to staging, power, rigging and drapes, we stock the latest technology from leading manufacturers.
But it’s not just our kit that makes us stand out from the crowd. Our friendly Hire and Product Sales team have decades of industry experience in live events, theatre and concert touring and are committed to always going the extra mile for our customers. We’ve turned the spotlight on the team to find out a bit more about them and get a glimpse into what life is like in our busy Hire and Product Sales department.
Senior Manager – Hire & Sales
Gavin started at Encore in 2005 and began his journey delivering and collecting technical event equipment all over the UK. He worked his way up the ladder working in a variety of roles across the business and now manages the busy Dry Hire & Product Sales department.
What do you enjoy most about your job?
“I love the variety that comes from working in the department. It’s true that no two days are the same here. We’re honoured to work with so many amazing customers so there’s always an exciting new theatre show prepping in our warehouse or a big-name concert tour getting ready to hit the road with Encore kit. I’m privileged to manage a passionate team and it’s energising to work around and support people who are interested in going the extra mile.”
Senior Hire Account Manager
Since joining Encore at the age of 17 as a warehouse operative, Sam has worked in several roles across our departments, gaining valuable experience, developing his technical knowledge, and nurturing an in-depth understanding of what it takes to deliver world class customer service. Sam is now a key member of our team as Senior Hire Account Manager, looking after our concert touring and corporate dry hire customers.
What does a typical day look like?
“Typical day? I don’t think those exist! Typical tasks however include reviewing and preparing specs for concert tours, looking after corporate event equipment requirements, getting trucking quotes, scheduling jobs, making sure equipment is prepared…the list goes on! Like most roles in this industry, this isn’t a 9am – 5pm role and I can be on call out of hours to give on-site support for my customers and to always ensure there’s always a friendly voice at the end of the phone. I like keeping busy, so I love it!”
Hire Account Manager
Tom has been part of the Encore team since 2019. Prior to joining the company, he was a key customer working as a freelance lighting designer, re-lighter and electrician in various sectors across the UK & Europe. This experience makes him ideally suited to support our customers on West End, UK, and International Theatre productions.
What do you love about Encore?
“Every day brings a new challenge and I find that hugely exciting. On a day-to-day basis I deal with enquiries ranging from the hire of single items for a few days right through to trucks worth of equipment for weeks, months and sometimes even years. The key for me though is always delivering the kit and customer service to a level that I grew to expect when I was at the other end of the phone, no matter the size of the project.”
Concert Touring Account Manager
Pulling in big name acts such as Status Quo, Mark Knopfler and New Order is no easy task, but someone’s got to do it! That person is Mick Freer, our Concert Touring Account Manager. Mick joined Encore in 2011 and works closely with lighting designers, production managers and promoters to help effectively deliver their creative visions.
Tell us about your career background?
“I kicked off my career in fringe theatre and spent several years working with a range of dance and theatre companies, providing lighting and stage management. In 1988, I joined the world of ‘rock ‘n’ roll’ working in a cabling department and driving vans to support shows at gigs across London. Very soon I was asked to assist as a lampy on shows before going freelance again in 1990 and entering the world of touring with bands throughout Europe, Australia, Japan and the USA. I finally came off the road in 2008 and joined the Encore team in 2011 to develop concert touring for the business.”
Hire Account Manager
Stephen joined the Encore Team in 2013 and has been part of the Hire team for technical event equipment since then. Having spent nearly 10 years working in Edinburgh, he brings a wealth of knowledge and experience from a background of theatre and live events. Stephen is predominantly focused on our work with West End and UK Theatre Touring customers, as well as the Edinburgh Festivals.
What do your customers say about the Encore hire experience?
“As we’re a global company, they love that we can deliver an unmatched breadth and depth of technical services but that we’ve still retained our friendly, family feel. Our huge inventory of equipment is all carefully maintained and tested by our dedicated in-house team and there’s always someone on hand to offer support, giving our customers real peace of mind.”
Hire Account Handler
Alex has worked at Encore for five years, both in the warehouse and as a Project Technician. Alex is our newest recruit to the Hire Office and is looking forward to the wide scope of work and the opportunities to work with well-known clients. Prior to Encore, Alex worked in technical event management roles in several conference venues and has also worked in both professional and amateur theatre.
What excites you most about your new role in our Hire team?
“I’m really looking forward to meeting contacts, both old and new, whilst looking after our dry hire clients. I love how the team are so passionate about delivering world class service and it really shows in the relationships they have with their customers. There’s always a buzz in the Hire office (based in Encore’s northern site in the UK) and I’m excited about joining the team and progressing my career within the business.”
Product Sales Manager
Sadie began her Encore journey in 2008, gaining valuable knowledge across a range of our departments before becoming Product Sales Manager. With Encore trusted to sell high-quality technical event equipment for many of the industry’s leading manufacturers, Sadie establishes and develops excellent relationships, working closely with manufacturers and suppliers to find the best solutions for our customers.
Why do you love being part of the Encore team?
“I’ve met so many amazing people throughout my time here and developed friendships I know will last a lifetime, not just with people who work here but also the customers, manufacturers and suppliers I work with every day. When you work with your friends it doesn’t feel like work, and the best thing about my career so far has definitely been the people I’ve met along the way.”
If you want to find more about our UK hire service and how we can support you on your next project, visit our dedicated hire website here or contact our team firstname.lastname@example.org If you would like more information about the wide range of products available to purchase through Encore, please email email@example.com to discuss your requirements.
- Christian feels truly valued as Technical Events Manager within the Team at Encore - September 8, 2022
- Event resources that lower planner stress levels - September 5, 2022
- Chris, Project Manager Creative Services, discusses the culture at Encore and his experience in the industry so far - August 24, 2022