For my position as Key Account Manager at Encore you should have experience in all relevant areas and functions of event management to be really successful.
Having spent more than 30 years in the live event industry, starting as an Operations Manager and working his way up to his current role as Key Account Manager Global Sales Client Direct, Tommy brings a wealth of knowledge and experience to the team at Encore. We interviewed Tommy to find out more about the secret of his success in the event industry and his unbroken passion for his current role as Key Account Manager at Encore DACHNL.
How did you get into our industry over 30 years ago?
“I entered the business through the technical implementation of a social project in an independent theatre supporting children.”
What would you say is the most important thing in your job?
“In my role as Key Account Manager at Encore it is very important to be close to the customer and to directly create trust and gain the customer’s confidence in order to be able to deliver a world-class service. Trust is the secret to my success. Also, a strong knowledge base of the event industry is important, because for my position you should have experience in all relevant areas and functions of event management to be really successful. I’m glad to have gained this overall experience in various fields of event management and in different roles.”
What are you particularly proud of in your career?
“I’m very proud of my current position as Key Account Manager at Encore as I have a lot of responsibility in looking after the most important clients for our company, both nationally and internationally.
A very special and impressive project for me was working for a global financial services provider, for whom I had to manage events in the entire Frankfurt Festival Hall (Frankfurter Festhalle) for a week. For me as a ‘Frankfurter’, this was a special honour and a truly wonderful experience.”
Can you imagine life without Encore?
“Good question… I got to know the company at the very beginning of my journey in the event business. During my studies I was working freelance in the technical event support, and I was looking for some special equipment. With Encore (formally KFP) I finally found exactly what I needed, so I decided to stay. Now, looking back at 30 years with the company, I am hell-bent on continuing my journey to retirement with Encore. I guess, I am what is called a ‘prisoner of passion’ – believe it or not, it still feels good!”